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Tele-fundraising Manager

London EC2A / Initially Remote
Hours per week
35 hours
Salary details
£45,309 annually, inclusive of London weighting
Interview date
1 June 2021
Contact email

Amnesty International UK (AIUK) wants to inspire and mobilise more people with its message of freedom, justice and equality. To do this, we are searching for a Tele-fundraising Manager who can lead a dynamic team of telefundraisers who play a significant role in raising income for our life-changing work. You’ll play a key part in delivering AIUK’s fundraising strategy and targets for growth and you’ll be helping to create a just world in which everyone can live a life of freedom and dignity because human rights are valued and upheld. 

About the role

With our eight million members, supporters and activists worldwide, Amnesty International is the world’s largest grassroots human rights organisation. We need to reach more people and engage them to support us, so that we can continue protecting human rights globally. As the Tele-fundraising Manager, you will be responsible for the management of AIUK’s In-house Tele-fundraising team who contact our prospect and existing supporters to support us with a monthly gift or encourage them to participate in our campaign work.

We have two teams of Telefundraisers who report into a Team Leader, and you’ll be responsible for managing both Team Leaders. You will respond to the campaign briefs issued by teams commissioning in-house calling activities. You will design, cost up and lead the delivery of telefundraising campaigns to meet targets and deliver a stellar supporter experience. You will monitor and report on results, adjusting campaigns as necessary.  You must be well versed in fundraising regulation and legislation that is applicable to telefundraising and data, and you will ensure that our in-house activity is compliant with this and the organisational values of AIUK.

You will bring your telefundraising expertise to how we engage with telefundraising agency partners, ensuring that they carry out campaigns on our behalf in an appropriate manner that complies with our values and policies and protects our respected reputation.

About you

You will have significant experience of managing an outbound telemarketing operation, including the setting of standards and monitoring performance, as well as working with complex supporter databases. You will be highly numerate, able to use various sources of management information to cost a campaign on a per call basis, managing the in-house team as a break-even cost centre. Your excellent leadership skills will mean you will be able to motivate a large team to perform to expected standards and targets. You will also play a role on the Individual Giving management team, bringing your telefundraising and management experience to benefit the wider team.

About us

Our aim is simple: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. Already our network of over seven million people is making a difference in almost every country in the world. Whether we are applying pressure through powerful research or direct lobbying, mass demonstrations or online campaigning, we are all inspired by hope for a better world. One where human rights are enjoyed by all.

We are dedicated to being an inclusive employer and offer the following benefits:

  • 35 days annual leave FTE (including bank holidays) moving to 37 after 5 years service
  • Generous pension where 2-5% employee contribution is matched at 6-9% by AIUK
  • 6 months full pay enhanced maternity / adoption / shared parental
  • Life Assurance of 4 times annual salary
  • Opportunities to volunteer at major events
  • Flexible working wherever possible
  • Interest free Travel / Bike / Computer loans
  • Range of wellbeing and social activities

Amnesty International UK puts equity, diversity, and inclusion at the core of our values. We want to be an organisation that tackles structural discrimination and prejudice, and we are committed to becoming an actively anti-racist organisation. Part of this commitment means we are looking to increase diversity in our organisation. We therefore welcome applications from communities across the UK and particularly encourage applications from people of colour, those identifying as trans or non-binary and disabled folk as they are underrepresented at the organisation.

Apply for this role

For further details about the role please see the job description on the AIUK website. To apply, please complete an application form and email to in word or pdf format before midday on 16 May 2021. The vacancy may be removed from our website early if it receives an overwhelming amount of applications so please download the documents and make a note of the deadline.

Applications are anonymised before they are seen by the hiring panel. Please do not send CV’s or covers letters and ensure all information to be considered is included in the application form.

Interviews will be held remotely on 1 June 2021.

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in the UK.

Tele-fundraising Manager JD May 2021.pdf
AIUK.TFM Application Form.docx
Terms and Conditions.pdf