Supporter Communications Officer

Job type
Fixed Term until end of 2021
London EC2A / Initially remote
Hours per week
25 weekly hours
Salary details
£22,377 annually, inclusive of London weighting (£31,328 full-time equivalent)
Closing date
Friday 22 January 2021 at 12:00
Interview date
Wednesday 10th Feb 2021
Contact email

Amnesty International UK wants to inspire and mobilise more people with its message of freedom, justice and equality. To do this, we are searching for a Supporter Communications Officer who can deliver excellent customer service to our supporters and members.

About the role

Working within the dedicated supporter communications team, you will respond to correspondence from Amnesty supporters, activists and the general public, on a wide range of human rights topics. You will be accountable for maintaining supporter records ensuring that information held is both accurate, up-to-date and GDPR compliant. You will also be required to process and bank supporter income, therefore an understanding of key financial processes including direct debits and gift aid is essential. 

About you

With a passion for human rights, you’ll have experience of successfully working in a customer service environment and will need to have a methodical and efficient approach to your workload and be able to multi-task. You must have an appreciation for the importance of Supporter Communications and strong communication skills via telephone, e-mail, post or social media, while adhering to fundraising regulations, legal charity guidelines and internal AIUK policies.

Do you want to use your skills, knowledge and experience to change the world? If your answer is yes, then we would encourage you to apply.

About us

Our aim is simple: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. Already our network of over seven million people is making a difference in almost every country in the world. Whether we are applying pressure through powerful research or direct lobbying, mass demonstrations or online campaigning, we are all inspired by hope for a better world. One where human rights are enjoyed by all.

We are dedicated to being an inclusive employer and offer the following benefits:

  • 35 days annual leave FTE (including bank holidays)
  • Generous pension where 2-5% employee contribution is matched at 6-9% by AIUK
  • 6 months full pay enhanced maternity / adoption / shared parental
  • Life Assurance of 4 times annual salary
  • Opportunities to volunteer at major events
  • Flexible working wherever possible
  • Interest free Travel / Bike / Computer loans
  • Range of wellbeing and social activities

Amnesty International UK as an organisation values equality, diversity, and inclusion, we want to be an organisation that tackles any structural discrimination or prejudice. We are working to increase diversity in our organisation, particularly at senior levels, and encourage applications from all sections of the community.

Apply for this role

For further details about the role please see the job description and person specification on the AIUK website. To apply, please complete an application form and email to in word or pdf format before midday on Friday 22nd January 2021. Please ensure all information to be considered is included in the application form, as CV’s and cover letters will not be seen by the hiring panel.

Interviews will be held on Wednesday 10th Feb 2021 via video call.

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in the UK.

AIUK.SCO_. NAME Application Form.docx
Supporter Communications Officer Job Description.pdf